Privacy Policy

1. Information we collect

We collect the following categories of information:

• Account information: name, phone number, email address, and password when you register.
• Order & delivery information: items purchased, delivery or pickup address, and order history.
• Vehicle inquiry information: details you submit when requesting a call or appointment about a vehicle listing.
• Payment information: we do not store your card or Mobile Money PIN. Payments are processed by our payment partner (Paystack) and mobile money networks (MTN, Vodafone, AirtelTigo), who handle your payment details under their own privacy policies.
• Communications: messages you send us via the Contact Us form, in-app support, or WhatsApp.
• Device & usage information: device type, app version, and general usage data collected automatically to help us maintain and improve the Service.

2. How we use your information

• Process and fulfil your orders, deliveries, and pickups.
• Respond to vehicle inquiries, support requests, and partnership applications.
• Send order updates, receipts, and service-related notifications.
• Improve, secure, and personalize the Service.
• Detect and prevent fraud or misuse of the Service.
• Comply with legal obligations.

3. Sharing your information

We share information only where necessary, with:

• Payment processors (e.g. Paystack) and mobile money networks, to complete payments.
• Delivery partners, to fulfil orders shipped to your address.
• Sellers, suppliers, or distributors relevant to an order or vehicle inquiry you submit.
• Service providers who help us operate the Service (e.g. cloud hosting, messaging).
• Law enforcement or regulators, where required by law.

We do not sell your personal information to third parties.

4. Data retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Your rights & choices

You may access, update, or delete your account information from within the app, or by contacting us at support@dugahmarket.app. You may also opt out of non-essential notifications from your device or account settings.

6. Children's privacy

The Service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the app or website. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

9. Contact us

If you have questions about this Privacy Policy, contact us at support@dugahmarket.app or via our Contact Us page.